Chocolate Fountains R Us
Tel:(01242) 700270
Mobile: 07816200045

 
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Allergies  |  Chocolate Availability  |  Location  |  Trained Attendant  |  Insurance  |  Public Health |  Dipping Variety


Listed below are a number of frequently asked questions.

If your questions are not answered below please contact us and we will be pleased to answer.

Q: Is the chocolate fountain suitable for people with a nut allergy?

A: We are not able to guarantee that the chocolate, any flavourings or some of the dips do not originate from suppliers who may use nuts or come into contact with nuts as part of their production processes, therefore we cannot confirm that the fountain would be suitable for those with a nut allergy.


Q: What type of chocolate can I have?

A: We can supply dark, milk or white chocolate (extra) and can also supply if desired various flavourings (eg: coffee, mint, orange etc, at extra cost). We will need advance notice to order any flavourings not held in stock.


Q: What do you require to operate the fountain from my premises?

A: We will need access to a power point and a strong, sturdy table for the fountain and its surround (surround is 1.3m in diameter). For outside events we require a level surface and will ideally be located away from any strong draughts, preferably within a marquee. Mats and a respectable looking bin close by are to be supplied by the event location.


Q: Who will operate the chocolate fountain?

A: One or more of our fully trained staff will deliver, set up, operate, dismantle, clean and remove the fountain. Staff are trained in food hygiene and we are registered with the Cheltenham Borough Council, and are inspected by, the local environmental health department.


Q: Do you have public liability insurance?

A: Yes we have public liability insurance to the value of £5 million and are registered with the Environmental Health at Cheltenham Borough Council.


Q: Do you hire out your fountains without operators and dips?

A: Not at this point, we have had some regretful circumstances whereby the apparatus was damaged and the client was legally liable, so we have abandoned that option.


Q: What sort of dips can I have?

A: There are a range of dips that we can provide and you are welcome to provide your own or suggest a particular favorite for us to get for you. Certain foods are not suitable as they can adversely effect the quality of the chocolate and or the operation of the fountain. Our standard dip range includes:
fresh strawberries, fresh pineapple chunks, cream profiteroles, marshmallows, mini donuts, dairy fudge, Turkish Delight, dried apricots, dates and jelly babies.


Q: How far do you travel?

A: Everywhere...just let us know where you are as our network extends the whole of the UK.


Q: What chocolate do you use?

A: We only use the best Belgian Couvature chocolate, milk, dark or creamy white, ' you will taste the quality when you try our fountains '.


Q: Will you require a deposit?

A: Yes, a non-refundable deposit of £100 will be required to secure your booking. The balance will be required 7 working days prior to the event as we will be ordering chocolate and dips in this period. In the very unlikely event that we fail to honour a booking (eg: mechanical failure) a full refund will be provided and every effort will be made to find a replacement. We aim to NOT disappoint, so book early as dates get filled up quickly.

Footnotes:
We will always take the care and due diligence to cater to the volume of guests originally invoiced, if the number attending on the day increases substantially, we reserve the option to negotiate a revised price or cancel the booking entirely. While we have the integrity to 'hold' the booking despite potentially other larger lucrative bookings we trust that clients will also adhere to the same principles and be forthcoming on numbers attending.

 

Due to the thermostatic function of the Chocolate Fountain certain elements run at 50 degrees or more, we  would advise parents therefore with small children to be supervised at all times when close to the fountain to eliminate the risk of accidents. While we can assist we cannot be responsible for small or large crowds of unsupervised children.

 

Chocolate Fountains R Us